Privacy Policy

1. Introduction

With the following information we would like to give you, as a "data subject", an overview of how we process your personal data and of your rights under the data protection laws. In principle, you can use our website without entering any personal data. However, if you wish to use special services of our company via our website, processing of personal data may become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain your consent.
The processing of personal data, such as your name, address or e-mail address, always takes place in accordance with the General Data Protection Regulation (GDPR) and in line with the country-specific data protection provisions applicable to "Die WohnCompany GmbH & Co. KG". With this privacy policy we would like to inform you about the scope and purpose of the personal data we collect, use and process.
As the controller, we have implemented numerous technical and organisational measures to ensure the most complete protection possible of the personal data processed through this website. Nevertheless, internet-based data transmissions can in principle have security gaps, so absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us via alternative means, for example by telephone or by post.

2. Controller

The controller within the meaning of the GDPR is:

Die WohnCompany GmbH & Co. KG
Cuxhavener Straße 81, 27476 Cuxhaven

0 47 21 - 50 80 61

datenschutz@die-wohncompany.de

Head of the responsible body: Ulrike Rohdenburg

3. Data Protection Officer

You can reach our data protection officer as follows:

Roland Nicola
Cuxhavener Straße 81, 27476 Cuxhaven
Telefon: 04721 - 508061
E-mail: nicola@die-wohncompany.de

You may contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

4. Definitions

This privacy policy is based on the terms used by the European legislator and regulator when adopting the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would first like to explain the terminology used.

In this privacy policy we use, among others, the following terms:

Personal data
Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject
Data subject means any identified or identifiable natural person whose personal data is processed by the controller (our company).

Processing
Processing means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing
Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation
Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Processor
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

Third party
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent
Consent means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

5. Legal Bases for Processing

Art. 6 para. 1 lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the performance of a contract to which you are a party, as is the case, for example, for processing operations necessary for the delivery of goods or the provision of any other service or consideration, the processing is based on Art. 6 para. 1 lit. b GDPR. The same applies to processing operations necessary for carrying out pre-contractual measures, for example in cases of enquiries about our products or services.

If our company is subject to a legal obligation requiring the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 para. 1 lit. c GDPR.

In rare cases, the processing of personal data may become necessary to protect vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured at our premises and their name, age, health insurance details or other vital information had to be passed on to a doctor, a hospital or other third parties. The processing would then be based on Art. 6 para. 1 lit. d GDPR.

Ultimately, processing operations may be based on Art. 6 para. 1 lit. f GDPR. Processing operations which are not covered by any of the aforementioned legal bases are based on this legal basis, where the processing is necessary for the purposes of the legitimate interests pursued by our company or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. Such processing operations are permitted to us in particular because they have been specifically mentioned by the European legislator. In this respect, it considered that a legitimate interest could be assumed if you are a customer of our company (recital 47, sentence 2 GDPR).

6. Disclosure of Data to Third Parties

Your personal data will not be transmitted to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

  • you have given your explicit consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR,
  • the disclosure is permissible under Art. 6 para. 1 sentence 1 lit. f GDPR for the protection of our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not having your data disclosed,
  • there is a legal obligation to disclose pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
  • this is legally permissible and necessary for the performance of contractual relationships with you pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR.

7. Technology

7.1 SSL/TLS Encryption

To ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us as the operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address bar of your browser shows "https://" instead of "http://" and by the padlock symbol in your browser bar.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

7.2 Data Collection When Visiting the Website

When you use our website for purely informational purposes, i.e. when you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). Every time a page is accessed by you or an automated system, our website collects a range of general data and information. This general data and information is stored in the server log files. The following may be recorded:

  • browser types and versions used,
  • the operating system used by the accessing system,
  • the website from which an accessing system reaches our website (so-called referrers),
  • the subpages which are accessed via an accessing system on our website,
  • the date and time of access to the website,
  • an abbreviated internet protocol address (anonymised IP address),
  • the internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is needed to:

  • deliver the content of our website correctly,
  • optimise the content of our website as well as the advertising for it,
  • ensure the long-term functionality of our IT systems and the technology of our website, and
  • provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.

We therefore analyse this collected data and information statistically and, furthermore, with the aim of increasing data protection and data security in our company, in order to ultimately ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files is stored separately from all personal data provided by a data subject.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above.

8. Cookies

8.1 General Information on Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your IT system (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your device and do not contain viruses, trojans or other malicious software.

Information is stored in the cookie that results in each case from the specific device used. However, this does not mean that we thereby obtain direct knowledge of your identity.

On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted when you leave our site.

In addition, to optimise user-friendliness, we also use temporary cookies that are stored on your device for a specified period of time. When you visit our site again to use our services, it is automatically recognised that you have been with us before and which entries and settings you made, so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to analyse it for the purpose of optimising our offer for you. These cookies allow us to automatically recognise, upon a repeat visit to our site, that you have been with us before. These cookies are automatically deleted after a defined period of time.

The data processed by cookies is necessary for the stated purposes in order to safeguard our legitimate interests and those of third parties pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notice always appears before a new cookie is created. Completely disabling cookies may, however, mean that you cannot use all functions of our website.

9. Content of Our Website

9.1 Data Processing When Opening a Customer Account and for Contract Processing

Pursuant to Art. 6 para. 1 lit. b GDPR, personal data is collected and processed if you provide it to us in order to carry out a contract or when opening a customer account. Which data is collected is apparent from the respective input forms. You may delete your customer account at any time by sending a message to the controller's address stated above. We store and use the data you provide for contract processing. After the contract has been fully processed or your customer account has been deleted, your data will be blocked with regard to tax and commercial law retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or we reserve the right to further lawful use of data, about which we will inform you below.

9.2 Contact / Contact Form

When you contact us (for example via the contact form or by e-mail), personal data is collected. Which data is collected in the case of a contact form is apparent from the respective contact form. This data is stored and used exclusively for the purpose of answering your enquiry or for making contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your enquiry pursuant to Art. 6 para. 1 lit. f GDPR. If your contact aims at concluding a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted once your request has been fully processed, which is the case when the circumstances indicate that the matter in question has been finally clarified and provided that no statutory retention obligations prevent deletion.

9.3 Services

We only transmit personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution commissioned with payment processing.

Any further transmission of data does not take place, or only takes place if you have expressly consented to the transmission. Your data will not be passed on to third parties without express consent, for example for advertising purposes.

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

9.4 Watchlist

We have built a watchlist into our booking portal to make it easier to find properties. This watchlist places a cookie on your device, which controls which properties are in your watchlist. The legal basis for this processing is your consent pursuant to Art. 6 para. 1 lit. a GDPR. Before the function is activated, we will ask you whether you wish to use it or not.

10. Our Activities on Social Networks

So that we can also communicate with you and inform you about our services on social networks, we maintain our own pages there.

We are not the original provider (controller) of these pages, but use them only within the framework of the options offered to us by the respective providers. As a precaution, we therefore point out that your data may also be processed outside the European Union or the European Economic Area. Use of these networks may therefore involve data protection risks for you, as the enforcement of your rights, for example to information, erasure or objection, may be more difficult, and processing on social networks often takes place directly for advertising purposes or for the analysis of user behaviour by the providers, without any influence on our part. If the provider creates usage profiles, cookies are frequently used, or the usage behaviour is directly assigned to your own member profile on the social network (if you are logged in there).

The described processing of personal data takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest and the legitimate interest of the respective provider in being able to communicate with you and inform you about our services in a contemporary manner. If you have to give consent to data processing as a user with the respective providers, the legal basis is Art. 6 para. 1 lit. a GDPR in conjunction with Art. 7 GDPR.

As we have no access to the data stock of the providers, we point out that you are best advised to assert your rights (for example to information, correction, erasure, etc.) directly with the respective provider. Further information on the processing of your data on social networks and on the possibility of exercising your right to object or withdraw (so-called opt-out) is provided below for each social network provider we use:

10.1 Facebook

Controller for data processing in Europe:
Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

Privacy policy (data policy):
https://www.facebook.com/about/privacy

Opt-out and advertising settings:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Facebook has joined the EU-U.S. Privacy Shield framework:
https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
https://www.facebook.com/about/privacy/

10.2 YouTube

Controller for data processing:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Privacy policy:
https://policies.google.com/privacy?hl=en

Opt-out and advertising settings:
https://adssettings.google.com/authenticated

Google has joined the EU-U.S. Privacy Shield framework:
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

11. Web Analytics

11.1 Matomo

We have integrated the Matomo component on this website. Matomo is an open-source software tool for web analytics. Web analytics is the collection, gathering and analysis of data about the behaviour of visitors to websites. A web analytics tool records, among other things, data about which website a data subject came from to reach a website (so-called referrer), which subpages of the website were accessed, or how often and for how long a subpage was viewed. Web analytics is mainly used to optimise a website and for the cost-benefit analysis of internet advertising.

The software runs on the server of the controller, and the log files, which are sensitive from a data protection perspective, are stored exclusively on this server.

The purpose of the Matomo component is to analyse the flow of visitors to our website. We use the data and information obtained, among other things, to evaluate the use of this website and to compile online reports showing the activities on our websites.

Matomo sets a cookie on your IT system. Setting the cookie enables us to analyse the use of our website. Each time one of the individual pages of this website is accessed, the Matomo component automatically causes the internet browser on your IT system to transmit data to our server for the purpose of online analysis. As part of this technical process, we become aware of personal data such as the IP address of the data subject, which serves, among other things, to trace the origin of visitors and clicks.

The cookie stores personal information, such as the time of access, the location from which access was made and the frequency of visits to our website. Each time you visit our websites, this personal data, including the IP address of the internet connection you use, is transmitted to our server. We store this personal data. We do not pass this personal data on to third parties.

You may prevent the setting of cookies by our website at any time by making the appropriate setting in your internet browser, thereby permanently objecting to the setting of cookies. Such a setting of your internet browser would also prevent Matomo from setting a cookie on your IT system. In addition, a cookie already set by Matomo can be deleted at any time via an internet browser or other software programs.

You also have the option to object to the collection of data generated by Matomo that relates to your use of this website and to prevent it. To do so, you must set an opt-out cookie. If your IT system is later deleted, formatted or reinstalled, the data subject must set the opt-out cookie again. However, by setting the opt-out cookie, there is a possibility that our websites may no longer be fully usable for you.

You have given your consent to this via our opt-in cookie banner pursuant to Art. 6 para. 1 lit. a GDPR.

Further information and the applicable data protection provisions of Matomo can be found athttps://matomo.org/privacy/.

If you do not agree with the storage and use of your data, you can deactivate the storage and use here. In this case, an opt-out cookie will be stored in your browser, which prevents Matomo from storing usage data. If you delete your cookies, the Matomo opt-out cookie will also be deleted. The opt-out must be activated again when you visit our site again.

12. Partner and Affiliate Programmes

12.1 DoubleClick

This website contains components of DoubleClick by Google. DoubleClick is a brand of Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) under which special online marketing solutions are marketed to advertising agencies and publishers.

DoubleClick by Google transmits data to the DoubleClick server with every impression as well as with clicks or other activities. Each of these data transmissions triggers a cookie request to your browser. If the browser accepts this request, DoubleClick sets a cookie on your IT system. The purpose of the cookie is the optimisation and display of advertising. The cookie is used, among other things, to serve and display user-relevant advertising and to create or improve reports on advertising campaigns. Furthermore, the cookie serves to avoid repeated display of the same advertisement.

DoubleClick uses a cookie ID, which is required for the technical process. The cookie ID is needed, for example, to display an advertisement in a browser. Via the cookie ID, DoubleClick can also record which advertisements have already been displayed in a browser in order to avoid duplicate placements. Furthermore, the cookie ID enables DoubleClick to record conversions.

A DoubleClick cookie does not contain personal data. However, a DoubleClick cookie may contain additional campaign identifiers. A campaign identifier serves to identify the campaigns with which you have already been in contact.

Each time one of the individual pages of this website, which is operated by us and on which a DoubleClick component has been integrated, is accessed, the DoubleClick component automatically causes the internet browser on your IT system to transmit data to Google for the purposes of online advertising and the settlement of commissions. As part of this technical process, Google becomes aware of data which Google also uses to create commission statements. Among other things, Google can track that you have clicked certain links on our website.

You may prevent the setting of cookies by DoubleClick and by our website at any time by making the appropriate setting in your internet browser. In addition, cookies that have already been set can be deleted at any time via the internet browser or other software programs.

You have given your consent to this via our opt-in cookie banner pursuant to Art. 6 para. 1 lit. a GDPR.

Further information and the applicable data protection provisions of DoubleClick by Google can be found athttps://www.google.com/intl/en/policies/ .

13. Plug-ins and Other Services

13.1 Google reCAPTCHA

On this website we also use the reCAPTCHA function of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). This function serves primarily to distinguish whether an input is made by a natural person or is abusively made by machine and automated processing. The service also includes the transmission of the IP address and any other data required by Google for the reCAPTCHA service to Google, and is carried out pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in determining the individual's intentional action on the internet and preventing misuse and spam.

Google Ireland Limited, based in Ireland, is certified under the EU-U.S. data protection framework "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

You can find further information on Google reCAPTCHA and Google's privacy policy at:https://www.google.com/intl/en/policies/privacy/

13.2 Mapbox

On some subpages, our website uses Mapbox Tiles to display interactive maps. The Mapbox Tiles API is a map service provided by Mapbox Inc. (Mapbox). By using the Mapbox Tiles API, information about your use of this website, including your IP address, may be transmitted to Mapbox in the USA.

When you open a page containing Mapbox Tiles maps, your browser establishes a direct connection to Mapbox's servers. The map content is transmitted by Mapbox directly to your browser and integrated into the website by it.

The purpose of the processing is to display interactive maps on our website.

The following categories of personal data are collected: usage data (referrer, previously visited website, requested website or file, browser type and version, operating system used, type of device used, time of access, IP address in anonymised form).

You have given your consent to this via our opt-in cookie banner pursuant to Art. 6 para. 1 lit. a GDPR. A further legal basis is Art. 6 para. 1 lit. f GDPR, the company's legitimate interest in an optimal external presentation of our company for advertising purposes.

Mapbox Inc. is certified under the EU-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt0000000CbWQAA0&status=Active) and participates in the JAMS Privacy Shield Programme (https://www.jamsadr.com/eu-us-privacy-shield).

For further information on the purpose and scope of the data collection, as well as the further processing and use of the data by Mapbox, your rights in this regard and settings options to protect your privacy, please refer to Mapbox's privacy notice athttps://www.mapbox.com/privacy/.

If you do not want Mapbox to collect, process or use data about you through our website, you can disable JavaScript in your browser settings. In this case, however, you will not be able to use the map display.

You can prevent the setting of cookies by Mapbox Inc. and by our website at any time by making the appropriate setting in your internet browser. In addition, cookies that have already been set can be deleted at any time via the internet browser or other software programs.

13.3 YouTube (Videos)

We have integrated YouTube components on this website. YouTube is an internet video portal that enables video publishers to upload video clips free of charge and other users to view, rate and comment on them, also free of charge. YouTube allows the publication of all kinds of videos, so complete film and television broadcasts, as well as music videos, trailers or videos made by users themselves can be accessed via the portal.

YouTube is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Each time one of the individual pages of this website, which is operated by us and on which a YouTube component (YouTube video) has been integrated, is accessed, the YouTube component automatically causes the internet browser on your IT system to download a display of the corresponding YouTube component from YouTube. Further information about YouTube can be found athttps://www.youtube.com/yt/about/ . As part of this technical process, YouTube and Google become aware of which specific subpage of our website you visit.

If the data subject is logged in to YouTube at the same time, YouTube recognises, when a subpage containing a YouTube video is accessed, which specific subpage of our website you are visiting. This information is collected by YouTube and Google and assigned to your YouTube account.

YouTube and Google receive information through the YouTube component whenever you visit our website while logged in to YouTube at the same time, regardless of whether you click on a YouTube video or not. If you do not want this information to be transmitted to YouTube and Google, you can prevent the transmission by logging out of your YouTube account before accessing our website.

You have given your consent to this via our opt-in cookie banner pursuant to Art. 6 para. 1 lit. a GDPR.

The data protection provisions published by YouTube, available athttps://www.google.com/intl/en/policies/privacy/, provide information on the collection, processing and use of personal data by YouTube and Google.

14. Your Rights as a Data Subject

14.1 Right to Confirmation

You have the right to request from us confirmation as to whether personal data concerning you is being processed.

14.2 Right of Access, Art. 15 GDPR

You have the right to obtain from us, free of charge and at any time, information about the personal data stored about you and a copy of this data.

14.3 Right to Rectification, Art. 16 GDPR

You have the right to request the rectification of inaccurate personal data concerning you. Furthermore, the data subject has the right to request the completion of incomplete personal data, taking into account the purposes of the processing.

14.4 Right to Erasure, Art. 17 GDPR

You have the right to request from us that personal data concerning you be erased without undue delay, provided that one of the statutory grounds applies and to the extent that the processing is not necessary.

14.5 Right to Restriction of Processing, Art. 18 GDPR

You have the right to request from us the restriction of processing where one of the statutory conditions is met.

14.6 Right to Data Portability, Art. 20 GDPR

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us, to which the personal data have been provided, where the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, or on a contract pursuant to Art. 6 para. 1 lit. b GDPR, and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Furthermore, when exercising your right to data portability pursuant to Art. 20 para. 1 GDPR, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

14.7 Right to Object, Art. 21 GDPR

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Art. 6 para. 1 lit. e (processing in the public interest) or lit. f (processing based on a balancing of interests) GDPR.

This also applies to profiling based on these provisions within the meaning of Art. 4 no. 4 GDPR.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

In individual cases, we process personal data for the purpose of direct marketing. You have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, we will no longer process the personal data for these purposes.

In addition, you have the right, on grounds relating to your particular situation, to object to the processing of personal data concerning you carried out by us for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.

You are free, in connection with the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise your right to object by automated means using technical specifications.

14.8 Withdrawal of a Data Protection Consent

You have the right to withdraw consent to the processing of personal data at any time with effect for the future.

14.9 Complaint to a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of personal data.

15. Routine Storage, Erasure and Blocking of Personal Data

We process and store your personal data only for the period necessary to achieve the purpose of storage, or where this has been provided for by the laws and regulations to which our company is subject.

If the purpose of storage ceases to apply or a prescribed storage period expires, the personal data is routinely blocked or erased in accordance with statutory provisions.

16. Duration of Storage of Personal Data

The criterion for the duration of storage of personal data is the respective statutory retention period. After the period expires, the corresponding data is routinely deleted, provided it is no longer required for the performance or initiation of a contract.

17. Delete Account

1. Log in: Sign in to the customer portal with your e-mail address and password.
2. "Delete account" menu item: In the customer portal, click the "Delete account" menu item.
3. Submit request: Click the "Request account deletion" button. A confirmation window opens. Confirm your request by clicking "Confirm".
4. Processing time: Your request is forwarded to us. Processing may take a few days. You will not receive any further confirmation; your account will be deleted after processing.

You cannot log in?

Feel free to send us an e-mail at info@die-wohncompany.de or call us at 04721 50 80 60.

18. Currentness and Amendments to the Privacy Policy

This privacy policy is currently valid and was last updated in May 2019.

As a result of the further development of our websites and offers, or due to changed statutory or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time on the website under "https://www.die-wohncompany.de/en/privacy".